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INTERLIGHT SERVICE

What forms of payment does Interlight accept?
Master Card, Visa, American Express, Discover, Bank Transfer (wire) & Paypal (upon request) are accepted. Orders may be prepaid by certified check, money order or check; a $30 fee for all returned checks. Net 30-day accounts available for well-rated firms; please call for details.

What is Interlight’s return policy?
All returns must be made within 30 days of purchase with the invoice. (After 30 days, Interlight credit only, Minimum 25% restocking fee, no returns after 60 days, special items order just for you are not returnable.)

In order preserve the quality of our services & low pricing we will not accept returns not in original unblemished packaging and in original condition.

What if my package arrived damaged?
If your shipment was sent by UPS, FEDEX or another parcel carrier:

  1. Place the damaged item, along with packing material, inside the shipping box.
  2. Phone us within 48 hours.

If your shipment was sent by freight broker:

  1. Have the driver sign for the damage.
  2. Contact the trucking company immediately. They will reimburse your for the damage. If any complications call us at 800-743-0005

What options do I have for shipping?
Interlight ships all products standard UPS ground. Interlight offers all UPS shipping methods. Free ground shipping on orders over $500 in the continental US.

Does Interlight ship internationally?
Yes, Interlight ships products to customers all over the world from Greenland to Australia to Saudi Arabia. International shipping rates are based on shipping destination. For online orders outside North America please, contact our office and include the item and quantity so we can assist you. Call 800-743-0005 or email international@interlight.biz.

Does Interlight accept purchase orders?
Interlight is proud to accept purchase orders.

What is the best way to contact Interlight?
800-743-0005
P:219-989-0060
F:219-989-1022
mail@interlight.biz

Interlight
7939 New Jersey Ave
Hammond, IN 46323

Is there a minimum order amount?
There are no minimum order amounts.

Do you offer special high-volume pricing?
Yes, simply complete our High-Volume Pricing Request form or call/email us for quote at 800-743-0005, 219-989-0060 or mail@interlight.biz.

How do I track my order?
Call our office 800-743-0005 or 219-989-0060 with your invoice number and one of our lighting specialists will be able to track your order. You can also email us at mail@interlight.biz to get tracking information.

How do I return a product?
Place item along with invoice in a box along with packing material and mail to:

Interlight
7939 New Jersey Ave.
Hammond, IN 46323-3040

How do I know if an item is in stock?
Interlight offers real time stock updates on our web site. Items will say whether they are in stock or expected to receive. If an item says it is expected to receive and you need it as soon as possible, call our office and one of our lighting specialist will assist you.

Does Interlight offer same day shipping?
Yes, if order is placed by 4:30 P.M. C. T. and the item is in stock.

What are your hours?
Our hours are 9:30 A.M. to 6:00 P.M. Eastern Time
Monday-Friday
Interlight is always open online at www.interlight.biz

Can you identify a bulb without a part number?
Yes. If you are unable to identify a bulb by a part number, simply call one of our lighting specialists to assist in identifying your light bulb.
800-743-0005
219-989-0060

Are you a manufacturer?
Interlight is a Manufacturer, Distributor, Importer, and Exporter.

Can you Drop Ship to my customer?
Yes, Interlight can drop ship blind to your customers.

What should I do if I have a defective bulb?
Return within 30 days of purchase to receive credit. No authorization needed. Include copy of invoice. No credit can be issued unless you return the product. Credit/Replacement is the sole remedy.

CAN'T FIND YOUR BULB?

Don't worry! An Interlight Specialist is available to help.
Call (800) 743-0005 or email mail@interlight.biz.
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