INTERLIGHT TERMS & CONDITIONS

FREE GROUND SHIPPING ON ORDERS OVER $500 IN THE CONTINENTAL US

PAYMENT

MasterCard, Visa, American Express, and Discover cards are accepted. Orders may be prepaid by certified check, money order, or check; there is a $30 fee for returned checks. Net 30-day accounts available for well rated firms; please call for details. A late fee will be charged on all past-due accounts.

PRICES

All prices are in U.S. Dollars and are subject to change without notice.

RETURN POLICY

WRONG ITEM ORDERED/NOT NEEDED: Return to Interlight within 30 days along with a copy of your Invoice (After 30 days, Interlight credit only. Minimum 25% restocking, no returns after 60 days, special items ordered just for you are not returnable)

In order to preserve the quality of our service & low pricing we will not accept returns not in original unblemished packaging and in original condition.

DEFECTIVE PRODUCT: Return within 30 days of purchase. No return authorization needed. Include copy of invoice. No credit can be issued unless you return the product. Credit/replacement is the sole remedy. Read below before sending the lamp

MANY NON-WARRANTEE FAILURES ARE A RESULT OF:

OVERVOLTAGE, SHOCK OR POWER SURGERS: Indications are sputter material on bulb wall, curled filament, melted ball on filament, worn pitted or burned pins.

Solutions: Avoid jarring or bumping equipment. Install a surge protector (usually cost is less than cost of bulb)

OVERHEATING: Indications are distorted or melted glass, blue oxidation, cracked bulb or reflector.

Solutions: If present make sure cooling fan is operating correctly, cooling vents are clean, particles do not fall on lamp, correct bulb is used, input voltage does not exceed lamp rating(If equipment uses a transformer it may be defective).

WORN SOCKET: Indications are pitted, burned or discolored pins. Old/loose sockets can cause electrical arcing. Socket should be free of corrosion, electrical connections should not be loose, bulb should fit snugly in socket.

Solutions: Have a qualified technician inspect/replace your socket.

DAMAGED SHIPMENTS:

If your shipment was sent by UPS, FedEx or another parcel carrier:

1) Place the damaged item, along with packing material, inside the shipping box.

2) Phone us within 48 hours

If your shipment was sent by truck:

1) Have the driver sign for the damage

2) Contact the trucking company immediately. They will reimburse you for the damage